![]() The other two features now rolling out to web and desktop users are labels and chat list filters. The feature joins several other customer service features, like automated greeting messages that are triggered when the customer pings the business account, or “away” messages that can be scheduled for those times when you’re not able to immediately answer new inquiries. On WhatsApp Business, you can trigger the quick replies by pressing the “/” button on your keyboard. ![]() It’s similar to a feature Facebook introduced several years ago, then called “Saved Replies,” that allowed business owners with Facebook Pages to respond to customers with canned messages. Quick Replies, as the latter feature is called, lets businesses respond to common questions from customers with pre-written replies. ![]() These include tools to organize and filter chats, as well as to quickly reply to customer inquiries. And now it’s making the app easier to use on the desktop and the web by porting over several of the most popular features that were previously available only on mobile. Today, the WhatsApp Business app has grown to reach 5 million business customers, the company says. A year ago, Facebook-owned WhatsApp officially introduced its standalone app aimed at small business customers.
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